Job Opportunities
Thank you for your interest in joining our team. We exceed our guests' expectations by hiring people that can "fit" our team naturally, without being told. We have an excellent training program to help you learn the details of our operation, but we cannot teach you to be friendly or respectful if that is not your personality. Before you apply for employment with Ponte Winery please read and agree to our 6 non-negotiable qualities.
If you agree that you meet our 6 non-negotiable qualities, please download, print and complete the application. Once completed, please fax it to (951) 252-1795 or email it to jobs@pontewinery.com. No applications will be accepted at the winery. No phone calls, please.
Winery Jobs
Wine Server
Job Reference: #TR1130
Job Description:
Helps maintain a front porch friendly atmosphere while providing our guests with a fun and enjoyable wine tasting experience. We're looking for an energetic, self-motivated, outgoing person who thrives in a social and lively environment. A minimum of 3 year sales experience and a passion for wine and people is required.
Essential Duties and Responsibilities:
- Understands and adheres to the Ponte values and service standards.
- Ensure the safety of guests and associates.
- Greet guests with a smile and respond quickly to requests in a friendly and courteous manner.
- Explain the tasting process and the various wines to the guest before they have to ask.
- Pour six tastings per wine club member or guest while carrying a friendly conversation. Watch for signs of intoxication ensuring guest safety.
- Explain the wine club membership and its benefits and discounts and ask the guest if they would like to become a member.
- Assist guests in wine and merchandise purchases.
- Thank the guest for coming and ask them to return again.
- Perform additional duties such as stocking wine, setting up the counter, opening bottles, and cleaning as requested by the Tasting Room Manager or Assistant Tasting Room Manager.
- Understand and adhere to environmental standards set by the winery.
Knowledge, Skills and Abilities:
- Ability to treat all associates and guests in a respectful manner.
- Exhibits integrity (honesty and truthfulness).
- Has attention to detail.
- Is consistently striving to be better.
- Courteous and has the ability to smile spontaneously.
- Must have excellent communication skills.
Pay is $8.00/hour plus commission and tips. Potential is $25-30/hour.
Drug Free Workplace - Drug testing will be required pre-hire
Please do not call regarding this job
Please email the Ponte Winery Application for Employment along with your current resume to jobs@pontewinery.com or fax to (951)252-1795. Please include Job Reference: #TR1130
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Line Cook
Job Reference: #LC901
Full Time Position
Job Description:
Ensures the quality, consistency and presentation of the restaurant's food exceeds the guests' expectations.
Essential Duties and Responsibilities:
- Understands the Ponte values and service standards and adheres to them.
- Ensure the safety of guests and associates.
- Prepare food to order with presentation, quality and consistency that exceeds the guests' expectations.
- Responsible for prepping station according to business volume keeping waste at a minimum and efficiency at the highest possible levels.
- Butcher meat, poultry and seafood according to specifications with attention to detail and keeping waste to a minimum.
- Prepare soups, sauces and creates specials that exceed the guests' expectations.
- Suggest and create new menu items that exceed the guests' expectations.
- Responsible for cleanliness of the entire kitchen, including small and large equipment.
- Check in deliveries ensuring food quality and accuracy of orders.
- Assist Executive Chef in the absence of the Sous Chef.
- Perform all additional duties as requested by Executive Chef and Sous Chef.
- Understand and adhere to environmental standards set by the winery.
Knowledge, Skills and Abilities:
- Ability to treat all associates in a respectful manner.
- Exhibits integrity (honesty and truthfulness).
- Has attention to detail.
- Is consistently striving to be better.
- Courteous and has the ability to smile spontaneously.
- 2-4 years of related experience.
- Demonstrates excellent knowledge of all stations on the line.
- Monitor food safety & sanitation, keeping within health codes.
- Ability to make quick and sound decisions
- Good knife handling skills.
- Knowledge of basic meat, poultry and fish butchering.
- Knowledge of basic braising, sautéing, broiling and frying techniques.
- Ability to work in a clean and professional manner while under pressure.
- Able to lift up to 50 lbs.
- Ability to read, write and speak English.
Drug Free Workplace - Drug testing will be required pre-hire
Please do not call regarding this job
Please email the Ponte Winery Application for Employment along with your current resume to jobs@pontewinery.com or fax to (951)252-1795. Please include Job Reference: #LC901
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Tour Guide
Job Reference: #TG0113
Job Description:
Provide our guests with a wonderful "Day in the Country" experience. Qualified candidate will be required to give tours of the facility and answer guests questions as needed.
Essential Duties and Responsibilities:
- Understands and adheres to the Ponte values and service standards.
- Ensure the safety of guests and associates.
- Greet guests with a smile and respond quickly to requests in a friendly and courteous manner.
- Provide tours of the winery following the provided script.
- Explain the tasting process and the various wines to the guest before they have to ask.
- Pour six tastings per wine club member or guest while carrying a friendly conversation. Watch for signs of intoxication ensuring guest safety.
- Explain the wine club membership and its benefits and discounts and ask them if they would like to become a member.
- Assist them in wine and merchandise purchases.
- Thank the guest for coming and ask them to return again.
- Perform additional duties such as stocking wine, setting up the counter, opening bottles, and cleaning as requested by the Tasting Room Manager or Assistant Tasting Room Manager.
- Understand and adhere to environmental standards set by the winery.
Knowledge, Skills and Abilities:
- Courteous and has the ability to smile spontaneously.
- Must be outgoing and love to entertain a crowd.
- Ability to follow and personalize the Ponte Winery tour script.
- Able to handle difficult situations with possible unruly guests.
- Proven leadership and public speaking skills.
- Must be willing to work in an outdoor climate.
- Ability to treat all associates and guests in a respectful manner.
- Exhibits integrity (honesty and truthfulness).
- Has attention to detail.
- Wine knowledge is a plus.
Prior sales experience required.
Part-time, weekends only.
Pay is $8.00-12.00/hour DOE
ABSOLUTELY NO PHONE CALLS REGARDING THIS POSITION!
Please email the Ponte Winery Application for Employment along with your current resume to jobs@pontewinery.com or fax to (951)252-1795. Please include Job Reference: #TG0113
DRUG FREE WORKPLACE-Drug test will be required pre-hire
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Cashier
Job Reference: #TRC0201
Part Time Position
Job Description:
Greet the guests and make them feel welcome. Provide information and respond to guest requests in a prompt and courteous manner that will exceed their expectations.
Essential Duties and Responsibilities:
- Understands and adheres to the Ponte values and service standards.
- Ensure the safety of guests and associates.
- Greet guests with a smile and respond quickly to requests in a friendly and courteous manner.
- Explain how the tasting process works and ring up guest transactions. Direct the guests to a tasting counter to begin their tastings.
- Greet wine club members who are picking up their wine club package and assist them with the pick up process.
- Thank the guest for coming and invite them to come back again.
- Stock wine and merchandise as requested by the Tasting Room Manager or Assistant Merchandising Manager.
- Must be knowledgeable about merchandise and gourmet foods and be able to assist guests on the floor.
- Act as a greeter, VIP hostess or wine club check-in when needed.
- Understand and adhere to environmental standards set by the winery.
Knowledge, Skills and Abilities:
- Ability to treat all associates and guests in a respectful manner.
- Exhibits integrity (honesty and truthfulness).
- Has attention to detail.
- Is consistently striving to be better.
- Courteous and has the ability to smile spontaneously.
- Must be able to manage a cash drawer.
- Must have excellent communication skills.
- Must have exceptional grooming standards that are consistent with company guidelines.
- Must have sales ability and be able to up-sell bottles to cases.
- Must be able to work in a standing position for long periods of time.
- Must be outgoing and able to approach guests and initiate conversation.
Pay is $8.00/hour plus tips & commissions. Must be able to work weekends and holidays.
ABSOLUTELY NO PHONE CALLS REGARDING THIS POSITION!
Please email the Ponte Winery Application for Employment along with your current resume to jobs@pontewinery.com or fax to (951)252-1795. Please include Job Reference: #TRC0201
DRUG FREE WORKPLACE-Drug test will be required pre-hire
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Wine Club Room Hostess/Server
Job Reference: #WCS0302
Job Description:
Provide our guests with a wonderful "Day in the Country" experience by being gracious and respectful hosts.
Essential Duties and Responsibilities:
- Understands and adheres to the Ponte values and service standards.
- Ensure the safety of guests and associates.
- Greet guests with a smile and respond quickly to requests in a friendly and courteous manner.
- Explain the tasting and food service process to the guest before they have to ask.
- Pour six tastings per wine club member or guest while carrying a friendly conversation. Watch for signs of intoxication ensuring guest safety.
- Assist them in wine and merchandise purchases.
- Thank the guest for coming and ask them to return again.
- Perform additional duties such as cashiering, checking in members, stocking wine, setting up the counter, opening bottles, and cleaning as requested by the Tasting Room Manager or Assistant Tasting Room Manager.
- Understand and adhere to environmental standards set by the winery.
Knowledge, Skills and Abilities:
- Ability to treat all associates and guests in a respectful manner.
- Exhibits integrity (honesty and truthfulness).
- Has attention to detail.
- Is consistently striving to be better.
- Courteous and has the ability to smile spontaneously.
- Must have excellent communication skills.
- Must have exceptional grooming standards that are consistent with company guidelines.
- 1-3 years in a sales related field.
- Must have sales ability and be able to up-sell bottles to cases.
- Must be outgoing and able to approach guests and initiate conversation.
- Must be able to work in a standing position for long periods of time.
Benefits:
- Eligible to purchase $4.00 associate lunch.
- Eligible to participate in 401(k) plan with company match in accordance with the plan.
- Eligible for wine club commission of $15 per wine club membership sold.
- Eligible for sales commission based on meeting goals given by management.
- Eligible for tips.
Pay is $8.00/hour plus tips & commissions.
ABSOLUTELY NO PHONE CALLS REGARDING THIS POSITION!
Please email the Ponte Winery Application for Employment along with your current resume to jobs@pontewinery.com or fax to (951)252-1795. Please include Job Reference: #WCS0302
DRUG FREE WORKPLACE-Drug test will be required pre-hire
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Pastry Cook (SH-3)
Full Time Position
Department: Restaurant
Reports to: Executive Chef, Sous Chef or Lead Cook
Back up for: Prep Cook
Job Reference: #PC1107
Job Description:
Ensures the quality, consistency and presentation of the restaurant's pastries and desserts exceeds the guests' expectations.
Essential Duties and Responsibilities:
- Understands the Ponte values and service standards and adheres to them.
- Ensure the safety of guests and associates.
- Prepare pastries and desserts to order according to recipe with presentation, quality and consistency that exceeds the guests' expectations.
- Responsible for prepping station according to business volume keeping waste at a minimum and efficiency at the highest possible levels.
- Measures ingredients, using measuring cups and spoons.
- Mixes ingredients to form dough or batter, using electric mixer or beats and stirs ingredients by hand.
- Prepares and cooks ingredients for pie fillings, puddings, custards, or other desserts.
- Decorates cakes and pastries.
- Suggest and create new menu items that exceed the guests' expectations.
- Responsible for cleanliness of the entire kitchen, including small and large equipment.
- Check in deliveries ensuring food quality and accuracy of orders.
- Assist Executive Chef in the absence of the Sous Chef.
- Perform all additional duties as requested by Executive Chef and Sous Chef.
- Understand and adhere to environmental standards set by the winery.
Knowledge, Skills and Abilities:
- Ability to treat all associates in a respectful manner.
- Exhibits integrity (honesty and truthfulness).
- Has attention to detail.
- Is consistently striving to be better.
- Courteous and has the ability to smile spontaneously.
- 2-4 years of related experience.
- Monitor food safety & sanitation, keeping within health codes.
- Ability to make quick and sound decisions
- Ability to work in a clean and professional manner while under pressure.
- Able to lift up to 50 lbs.
- Ability to read, write and speak English.
- Ability to work in standing position for long periods of time.
Benefits:
- Eligible for medical insurance for associate as defined in associate employment manual.
- Eligible for paid time off including vacation and sick days per associate employment handbook.
- Eligible to participate in 401(k) plan with company match in accordance with the plan.
- Eligible to purchase $4.00 associate lunch.
Base Pay:
ABSOLUTELY NO PHONE CALLS REGARDING THIS POSITION!
Please email the Ponte Winery Application for Employment along with your current resume to jobs@pontewinery.com or fax to (951)252-1795. Please include Job Reference: #PC1107
DRUG FREE WORKPLACE-Drug test will be required pre-hire
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Restaurant Host/Hostess
Part Time Position
Job Reference: #HHST0302
Job Description:
Greet all guests with a warm smile and greeting. Manage the seating of guests efficiently to ensure the guests' expectations are exceeded.
Essential Duties and Responsibilities:
- Understands and adheres to the Ponte values and service standards.
- Ensure the safety of guests and associates.
- Answer the Restaurant telephone line with a smile, assisting the guest with any requests. Return any phone messages promptly and according to Restaurant standard operating procedures.
- Greet guests with a smile and respond quickly to requests in a friendly and courteous manner.
- Take guest information and provide accurate estimate of wait time ensuring guest requests are accommodated.
- Seat guests in a timely consistent manner, keeping in mind the balance of guest flow in the restaurant. Offer menu and inform them of their servers' name.
- Accurately monitor the wait list. Ensuring that wine club members get preferential seating.
- Communicate with bus persons and food servers any messages or information that is needed to ensure the guests' satisfaction is exceeded.
- Thank the guests for coming and invite them to return.
- Efficiently take the order and payment for all associate lunches.
- Perform any other tasks as requested by the restaurant manager or assistant manager.
- Understand and adhere to environmental standards set by the winery.
Knowledge, Skills and Abilities:
- Ability to treat all associates in a respectful manner.
- Exhibits integrity (honesty and truthfulness).
- Has attention to detail.
- Is consistently striving to be better.
- Courteous and has the ability to smile spontaneously.
- Must have excellent communication and organizational skills.
- Must have exceptional grooming standards that are consistent with company guidelines.
- Must be able to work in a standing position for long periods of time.
Pay:
Drug Free Workplace - Drug testing will be required pre-hire
Please do not call regarding this job
Please email the Ponte Winery Application for Employment along with your current resume to jobs@pontewinery.com or fax to (951)252-1795. Please include Job Reference: #HHST0302
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Assistant Restaurant Manager
Part Time Position
Department: The Restaurant at Ponte
Job Reference: #ARM0330
Job Description:
Ensures that the quality, consistency, and presentation of the food and service at the restaurant exceeds the guests' expectation in the absence of the Restaurant Manager.
Essential Duties and Responsibilities:
- Understands the Ponte values and service standards and adheres to them.
- Ensure the safety of guests and associates.
- Trains, develops, and supervises all front of the house restaurant associates in proper operating procedures and Ponte values and service standards.
- Ensure that all guests feel welcome and are given a responsive, friendly and courteous service at all times.
- Ensure that all food products are consistently prepared and served according to the Executive Chef's recipes, and the winery's standards.
- Assist in achieving objectives in sales, service, quality, and cleanliness as set by the Food & Beverage Manager, as well as environmental standards set by the winery.
- Understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, associates and guests.
- Control cash and other receipts by adhering to proper cash handling and reconciliation procedures in accordance to the company guidelines.
- Ensure all equipment is kept clean and kept in excellent working condition.
- Fill in where needed to ensure guest service standards and efficient operations.
- Ensure that all side work responsibilities are completed by associates through personal inspection.
- Maintain a positive work environment through teamwork and consistent positive motivation.
- Know and understand the closing procedures to be followed by the closing manager.
Knowledge, Skills and Abilities:
- Ability to provide direction to associates in a respectful manner.
- Exhibits integrity (honesty and truthfulness).
- Has attention to detail.
- Is consistently striving to be better.
- Courteous and has the ability to smile spontaneously.
- Monitor food safety & sanitation, keeping within health codes.
- Ability to make quick and sound decisions.
- Computer skills with Microsoft Word and Excel.
- Expert food knowledge, and food paring with wine.
- Superior guest interfacing skills as it relates to daily operations.
- Knowledge of Opentable and Positouch software a plus.
Benefits:
- Eligible for year end bonuses based on sales and profit margin exceeding budget.
- Eligible to participate in 401(K) plan with company match in accordance with plan.
- Eligible to purchase $4.00 associate lunch.
Pay:
Drug Free Workplace - Drug testing will be required pre-hire
Please do not call regarding this job
Please email the Ponte Winery Application for Employment along with your current resume to jobs@pontewinery.com or fax to (951)252-1795. Please include Job Reference: #ARM0330
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Barback
Job Reference: #BB0501
Job Description:
Set up the tasting counter for the servers ensuring the servers have all the necessary tools to exceed the guests' expectations.
Essential Duties and Responsibilities:
- Understands the Ponte values and service standards and adheres to them.
- Ensure the safety of guests and associates.
- Greet guests with a smile and respond quickly to requests in a friendly and courteous manner.
- Ensure wine is stocked at tasting counters, tasting floor, VIP room and cashier station.
- Open wine bottles and prep server stations with wine, glasses, pita chips, ice and towels to ensure guests' expectations are exceeded.
- Collect and wash glasses as needed.
- Carry wine and merchandise to guest's car as needed.
- Full setup and break down VIP tasting area.
- Understand and adhere to environmental standards set by the winery.
Knowledge, Skills and Abilities:
- Ability to treat all associates and guests in a respectful manner.
- Exhibits integrity (honesty and truthfulness).
- Has attention to detail.
- Is consistently striving to be better.
- Courteous and has the ability to smile spontaneously.
- Must be able to lift 40 lbs regularly throughout their shift.
- Must be able to work in a standing position for long periods of time.
Pay:
Drug Free Workplace - Drug testing will be required pre-hire
Please do not call regarding this job
Please email the Ponte Winery Application for Employment along with your current resume to jobs@pontewinery.com or fax to (951)252-1795. Please include Job Reference: #BB0501
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Banquet Server
Job Reference: #BS0323
Job Description:
Set up, serve and clean up for events ensuring the guests' expectations are exceeded.
Essential Duties and Responsibilities:
- Understands and adheres to the Ponte values and service standards.
- Ensure the safety of guests and other associates.
- Attend roll call meetings before events to learn function particulars in order to exceed the guests' expectations.
- Set up banquet room as instructed by supervisor to include linen, service ware, and glassware with attention to detail.
- Greet guests with a smile and respond to requests in a friendly and courteous manner.
- Serve the food and/or beverage in the order and to the expectation of the supervisor to ensure consistency and efficiency throughout the banquet.
- Promptly remove dishes as guests complete each course or meal.
- Abide by all state, federal, and Ponte requirements pertaining to serving alcohol.
- Replenish beverages as necessary and check for guest satisfaction.
- Clean up after the event according to the supervisors specifications.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
- Understand and adhere to the environmental standards set by the winery.
Knowledge, Skills and Abilities:
- Ability to treat other associates and guests in a respectful manner.
- Exhibits integrity (honesty and truthfulness).
- Has attention to detail and the ability to follow direction and abide by standard operating procedures.
- Courteous and has the ability to smile spontaneously.
- Is consistently striving to be better.
- FOODSAFE certification is required.
- Ability to transport up to 30 lbs on a tray through a crowded room on a continuous basis throughout the shift.
- Must be willing to "pitch-in" and help co-workers with their job duties.
Pay:
Drug Free Workplace - Drug testing will be required pre-hire
Please do not call regarding this job
Please email the Ponte Winery Application for Employment along with your current resume to jobs@pontewinery.com or fax to (951)252-1795. Please include Job Reference: #BS0323
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Banquet Bartender
Part Time Position
Department: Special Events
Job Reference: #BBT0330
Job Description:
Serve the guest wine and beer while providing friendly, attentive customer service that exceeds the guest expectations.
Essential Duties and Responsibilities:
- Understands and adheres to the Ponte values and service standards.
- Ensure the safety of guests and associates.
- Greet guests with a smile and respond quickly to requests in a friendly and courteous manner informing them of drink choices and answering questions.
- Serve alcoholic and nonalcoholic drinks for guests.
- Has common knowledge of wine and beer and can make suggestions to guests.
- Monitor bar inventory and report to Banquet Manager.
- Be responsible for the accuracy of wine and beer inventory at the beginning and end of each shift to ensure all sales are accounted for properly.
- Maintain a clean work area and perform side work at the end of the shift.
- Process guest payments in a timely and efficient manner ensuring accuracy of guest check.
- Be willing to assist fellow associates as needed.
- Thank the guest for coming and invite them to return.
- Perform any additional duties as requested by the manager.
- Understand and adhere to environmental standards set by the winery.
Knowledge, Skills and Abilities:
- Ability to treat all associates and guests in a respectful manner.
- Exhibits integrity (honesty and truthfulness).
- Has attention to detail.
- Is consistently striving to be better.
- Courteous and has the ability to smile spontaneously.
- Must have basic knowledge of wine and beer.
- Must be able to lift and carry a wine cases up to 40 lbs several times in a shift.
- Must be able to work in a standing position for long periods of time.
Benefits:
- Eligible to purchase $4.00 associate lunch.
- Eligible to participate in 401(K) plan with company match in accordance with plan.
- Eligible to receive tips.
Pay:
Drug Free Workplace - Drug testing will be required pre-hire
Please do not call regarding this job
Please email the Ponte Winery Application for Employment along with your current resume to jobs@pontewinery.com or fax to (951)252-1795. Please include Job Reference: #BBT0330
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Floor Host
Part Time Position
Job Reference: #TRFH0411
Job Description:
Greet the guests and make them feel welcome. Provide information and respond to guest requests in a prompt and courteous manner that will exceed their expectations.
Essential Duties and Responsibilities:
- Understands the Ponte values and service standards and adheres to them.
- Ensure the safety of guests and associates.
- Greet guests with a smile and respond quickly to requests in a friendly and courteous manner. Open the door as guests arrive and leave.
- Guide guests to the cashiers for tastings or to the restaurant for lunch.
- Remind the wine club members that their glasses are not to be taken home at the time of their departure.
- Roam the floor and assist guests with any questions they may have on merchandise.
- Thank the guest for coming and ask them to return again.
- Act as a backup for wine club check-in, VIP hostess and cashiers as needed.
- Understand and adhere to environmental standards set by the winery.
Knowledge, Skills and Abilities:
- Ability to treat all associates and guests in a respectful manner.
- Exhibits integrity (honesty and truthfulness).
- Has attention to detail.
- Is consistently striving to be better.
- Courteous and has the ability to smile spontaneously.
- Must have excellent communication skills.
- Must have exceptional grooming standards that are consistent with company guidelines.
- Must be outgoing and able to approach guests and initiate conversation.
- Must be able to work in a standing position for long periods of time.
Benefits:
- Eligible to purchase $4.00 associate lunch.
- Eligible to participate in the 401(k) plan with company match in accordance with the plan.
- Eligible for wine club commission of $15 per wine club membership sold.
- Eligible for tips.
- Eligible for sales commission based on meeting goals given by management.
Pay:
Drug Free Workplace - Drug testing will be required pre-hire
Please do not call regarding this job
Please email the Ponte Winery Application for Employment along with your current resume to jobs@pontewinery.com or fax to (951)252-1795. Please include Job Reference: #TRFH0411
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Wine Club Clerk
Full Time Position
Job Reference: #WC 12200
Job Description:
To retain wine club memberships by ensuring that the members receive great service, a great product and are able to enjoy it all in a beautiful and clean environment.
Essential Duties and Responsibilities:
- Understand the Ponte values, service standards and all wine club standard operating procedures.
- Ensure the safety of guests and associates.
- Ensure that all guests feel welcome and are given a responsive, friendly and courteous service at all times.
- Provide customer service to our wine club members by telephone, email or in person with accurate and timely information.
- Enter wine club applications, register notes and any change forms timely with attention to detail ensuring accurate information is recorded for all wine club members.
- Answer the main Ponte telephone line with a smile every time.
- Complete ticklers ensuring timeliness and accuracy.
- Assist the Wine Club Coordinator in answering wine club emails.
- Address changes on returned items.
- Assist with contacting members with returned wine to ensure customer satisfaction.
- Assist in Wine Club Reserve Room on weekends and in the tasting room for after-hours events/shopping nights.
- Perform other duties as required.
- Understand and adhere to environmental standards set by the winery.
- Perform phone sales by upgrading wine club member shipments.
- Attend bi-monthly wine club meetings.
- Meet individual and departmental sales goals and budgets.
Knowledge, Skills and Abilities:
- Ability to treat all associates and guests in a respectful manner.
- Exhibits integrity (honesty and truthfulness).
- Has attention to detail.
- Is consistently striving to be better.
- Courteous and has the ability to smile spontaneously.
- Skills to use a personal computer and various software packages including Microsoft Office and Wine Direct
- Knowledge of business communication, including style and format of letters, memorandum, minutes and reports.
- Excellent customer service skills.
- Ability to type at least 45 wpm.
- Ability to "perform" while on the phone or in person.
- Ability to remain calm in stressful situations.
- Confident in decision making.
- Ability to multi-task in loud and busy office.
- Ability to handle and resolve recurring problems.
- Be able to work in a team environment.
Benefits:
- Vacation and sick days
- 401(k) plan with company match
- Medical insurance
Pay:
Drug Free Workplace - Drug testing will be required pre-hire
Please do not call regarding this job
Please email the Ponte Winery Application for Employment along with your current resume to jobs@pontewinery.com or fax to (951)252-1795. Please include Job Reference: #WC 12200
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Shipping Coordinator
Part Time Position
Job Reference: #SHC0131
Job Description:
Shipping Coordinator will assist with all outbound and inbound packages for each department. They will also assist with all the physical movement of all wine cases, both off property storage and in-house movement. This person will all assist with wine movement in storage facility, as well as wine club pack out.
Essential Duties and Responsibilities:
- Ensure all company service standards, values and shipping standard operation procedures are followed at all times while packing and receiving shipments.
- Understand and adhere to environmental standards set by the winery.
- Ensure all winery safety procedures, especially in warehouse, are followed.
- Process daily shipping and receiving in a timely and accurate manner.
- Maintains pulp and box inventory, orders if necessary.
- Assist with the daily and monthly inventory of all wines in warehouses and off property.
- Assist with the organization and cleanliness of the warehouse.
- Assist with the monthly wine club fulfillment pack out.
- Offer new and innovating ideas to boost online store sales.
- Assist with the returns for the wine club and online store.
- Work with the online store coordinator on creating new ways to reduce the number of returned boxes.
- Assist wine club pack out, including; moving inventories and requisitions, oversee and direct pack out process and ensure timely and accurate deliveries of wine club packages.
- Stock wine for all departments as needed, ensuring wine requisition forms are filled out timely and accurately.
- Assist with daily receiving log, ensuring all departments are aware of their deliveries.
- Other duties as required.
Knowledge, Skills and Abilities:
- Ability to treat all associates and guests in a respectful manner.
- Exhibits integrity (honesty and truthfulness).
- Exhibits attention to detail.
- Courteous and has the ability to smile spontaneously.
- Skills to use a personal computer and various software packages, including; Microsoft Office and Wine Direct.
- Demonstrates excellent guest service skills
- UPS Quantum View and Fed Ex Insight experience.
- Be able to work in a team environment.
- Bilingual Spanish/English a plus.
- Stand up forklift, regular pallet jack and standard forklift experience.
- Packaging, stocking and sealing material experience.
- Ability to lift 50 lb wine case.
Pay:
Drug Free Workplace - Drug testing will be required pre-hire
Please do not call regarding this job
Please email the Ponte Winery Application for Employment along with your current resume to jobs@pontewinery.com or fax to (951)252-1795. Please include Job Reference: #SHC0131
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Dishwasher
Part Time Position
Job Reference: #DSH0510
Job Description:
Ensures the cleanliness of tableware, pots, pans and cookware equipment to ensure guests' expectations are exceeded.
Essential Duties and Responsibilities:
- Understands the Ponte values and service standards and adheres to them.
- Ensure the safety of guests and associates by keeping dishroom clean and organized.
- Load, run, and unload dish machine while monitoring temperature to ensure sanitation according to health codes. Report any machine problems to Executive chef or Sous chef immediately.
- Wash and store all tableware and kitchenware and ensure that adequate levels are maintained for dining room, banquets, and kitchen. Handle carefully to ensure minimum breakage.
- Dispose of trash at appropriate times.
- Maintain adequate levels of dish detergents and cleaning supplies notifying chef of any shortages.
- Clean food preparation and production areas as needed to ensure appropriate cleanliness of kitchen facility.
- Understand and adhere to environmental standards set by the winery.
Knowledge, Skills and Abilities:
- Ability to treat all associates in a respectful manner.
- Exhibits integrity (honesty and truthfulness).
- Has attention to detail.
- Is consistently striving to be better.
- Courteous and has the ability to smile spontaneously.
- Must be able to work in hot, wet, humid and loud environment while in standing position for long periods of time.
- Must have the ability to lift 60 lbs at a time up to 30 times per shift.
- 0-2 years experience.
Benefits:
- Eligible to participate in 401(k) plan with company match in accordance with the plan.
- Eligible to purchase $4.00 associate lunch.
Pay:
Drug Free Workplace - Drug testing will be required pre-hire
Please do not call regarding this job
Please email the Ponte Winery Application for Employment along with your current resume to jobs@pontewinery.com or fax to (951)252-1795. Please include Job Reference: #DSH0510
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Ponte Vineyard Inn Jobs
Hotel Housekeeping/Room Attendant
Part Time Position
Department: Housekeeping
Reports to: Housekeeping Supervisor
Job Reference: #HHK0128
Job Description:
Maintain cleanliness of all guestrooms including replenishing inventory or supplies in a manner that exceeds the guest's expectations.
Essential Duties and Responsibilities:
- Understands and adheres to the Ponte values and service standards.
- Ensure the safety of guests and associates.
- Greet guests with a smile and respond quickly to requests in a friendly and courteous manner.
- Ensure all guest rooms are clean and organized in the allotted time frame on a daily basis.
- Replenish all linens and sundries in according to set standards.
- Report any missing items from rooms to Housekeeping Supervisor.
- Report any maintenance issues or concerns to Housekeeping Supervisor.
- Provide a safe and secure environment for guests by ensuring all assigned keys are maintained according to departmental procedures and that all guest rooms are locked upon departure.
- Report all items left by guests immediately according to lost and found policy.
- Ensure that trash is removed from the facility and grounds.
- Maintain flowers and grounds as needed by planting and pruning flowers and bushes as needed.
- Maintain cleanliness and inventory or storage areas reporting any deficiencies to departmental manager.
- Assist to perform other housekeeping tasks as business demands require.
- Perform any additional duties as requested by Rooms Manager.
- Understand and adhere to the environmental standards set by the winery.
Knowledge, Skills and Abilities:
- Ability to treat all associates and guests in a respectful manner.
- Exhibits integrity (honesty and truthfulness).
- Has attention to detail.
- Is consistently striving to be better.
- Courteous and has the ability to smile spontaneously.
- Must be able to lift heavy items.
- Must be able to work in a standing position for long periods of time.
Benefits:
- Eligible for paid time off including vacation and sick days per associate employment handbook.
- Eligible to participate in the 401(k) plan with company match in accordance with the plan.
- Eligible for medical insurance for associate as defined in associate employment manual.
Pay is $9.00/hour
Drug Free Workplace - Drug testing will be required pre-hire
Please do not call regarding this job
Please email the Ponte Vineyard Inn Application for Employment along with your current resume to jobs@pontewinery.com or fax to (951)252-1795. Please include Job Reference: #HHK0128
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Hotel Front Office Manager
Job Reference: #AGM0120
Job Description:
Ponte Vineyard Inn, is a 60 room boutique hotel, adjacent to Ponte Family Estate Winery in Temecula, California. The hotel features an upscale restaurant, a full bar, meeting and event space. The hotel is a new addition to the working winery, tasting room, restaurant and gardens at Ponte Winery.
We are looking for an energetic, engaging, detail- oriented, hospitality professional. Under the Guest Services Manager, you will hire, train, and manage the Reception Desk, Bell, Valet and Concierge Associates, regarding daily responsibilities, performance, accountability, service standards, guest satisfaction, department policies, hotel services, procedures and standards.
Essential Duties and Responsibilities:
- Manage the day to day operations of the Front Desk including bell, valet, concierge, and Night Audit, as the Front Office Manager and assist in other departments as needed
- Maintain an active presence at the Front Desk where at least 50% of the work week physically exists at the Front of House
- Attend company training and know, understand, and practice (with energy and enthusiasm) the values and culture that make Ponte unique. Maintain complete knowledge of all hotel features, services, hours, room types, rates, layout, décor, and promotion packages.
- Constantly Monitor staff performance, knowledge, hours and breaks.
- Review daily business levels, anticipate critical situations and execute solutions.
- Prepare weekly schedules using staffing guidelines and labor forecasts.
- Conduct pre-shift meeting. Inspect grooming and attire.
- Monitor the check in/check out process.
- Ensure coordination of daily check in/check out requirements, including guest room list distribution, room inspections, amenity placement, welcome letters, gifts, etc.
- Coordinate with sales department to satisfy all group expectations and needs.
- Understand and manage ADA guest requirements for guest rooms.
- Understand and manage Pet Policy program for guests.
- Receive and report comments, criticisms, and feedback from Guests, Associates and other Managers, and make immediate corrections for improvement.
- Conduct daily Associate briefings regarding daily hotel activities, procedures, and standards. Present a professional image to Associates, Guests, Owners and Investors.
- Coordinate with Housekeeping and Maintenance teams to ensure timely and professional completion or room cleaning and room repairs.
- Monitor all cashiering procedures: shortages/overages/late charges/adjustments/posting charges/making change for guests/settling accounts/cashier reports/balancing receipts/dropping receipts/no show billings.
Knowledge, Skills and Abilities:
- Minimum 3 years Management in Hotel/Resort experience in Southern California.
- Must have a proven record of prior assistant management success.
- Excellent business skills including, budgeting, forecasting, labor standards, and a working knowledge of financial statements and revenue reports.
- Excellent decision making skills. Possess strong communication and presentation skills.
- Must be able to read, write and speak at the highest levels using the English language (native speaker), Fluent Spanish a plus.
- Have a working knowledge of California labor laws.
- Proficient on Excel, MS Word, Power Point and WEBREZPRO or other PMS system such as OPERA.
Hiring:
- Due to the high number of applications received, only those candidates who meet all the requirements will be contacted for consideration. You will have more than one interview. You will have a background check You must have a clean, crime free, uneventful background No drugs or tobacco.
Additional Details:
- Job Available: Immediately
- Salary Range: US $34,000.00-US $36,000.00 / Year
- Bonus Plan: Yes
- Other: 401 K, Medical, Dental, Vision, Vacation
ABSOLUTELY NO PHONE CALLS REGARDING THIS POSITION!
Drug Free Workplace - Drug testing will be required pre-hire
Please email the Ponte Vineyard Inn Application for Employment along with your current resume to jobs@pontewinery.com or fax to (951)252-1795. Please include Job Reference: #AGM0120
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Hotel Bell Person
Part Time Position
Job Reference: #HBP0219
Job Description:
Greet the guests and make them feel welcome as they enter the hotel. Assist the guest with unloading, transportation and storage of luggage while exceeding the guests' expectations.
Essential Duties and Responsibilities:
- Understands and adheres to the Ponte values and service standards.
- Ensure the safety of guests and associates.
- Greet guests with a smile and respond quickly to requests in a friendly and courteous manner.
- Assist the guest by unloading/loading luggage and transporting it to the proper location as requested by the guest.
- Store guests' luggage in proper location and accurately record the storage information. Retrieve guest luggage from storage as requested by guest.
- Assist guests' during check-in and explain room features when assisting guest to their room.
- Orient the guest to the hotel by explaining facilities, amenities and services.
- Deliver sundry items and packages to guest rooms. Retrieve ice for guest upon arrival if requested.
- Assist the Valet department with pick-ups and parking vehicles as needed.
- Be familiar with hotel information necessary to enhance customer satisfaction including rate structures, specials and restrictions, types of rooms and suites available, and hotel services including costs and location.
- Develop and maintain working knowledge of the local area in order to provide guests with information about location, cost, and hours of operation of local services, facilities and points of interest.
- Resolve guest complaints and problems referring them to management as needed.
- Be familiar with hotel emergency procedures, and provide calm, reassuring assistance to guests and fellow associates in the event of an emergency.
- Monitor cleanliness and appearance of lobby area and report deficiencies to Front Desk Management.
- Assist with hotel security issues as needed.
- Perform any additional duties as requested by the Rooms Manager.
- Understand and adhere to environmental standards set by the hotel.
Knowledge, Skills and Abilities:
- Ability to treat all associates and guests in a respectful manner.
- Exhibits integrity (honesty and truthfulness).
- Has attention to detail.
- Is consistently striving to be better.
- Courteous and has the ability to smile spontaneously.
- Must have a minimum of one year experience in customer service position preferably hotel experience.
- Must have excellent communication skills.
- Must have exceptional grooming standards that are consistent with company guidelines.
- Must be outgoing and able to approach guests and initiate conversation.
- Must be able to work in a standing position for long periods of time.
- Must have basic computer knowledge, specifically in Microsoft Word, Excel and Outlook.
Benefits:
- Eligible to participate in 401(k) plan with company match in accordance with the plan.
- Eligible for tips.
Pay:
Drug Free Workplace - Drug testing will be required pre-hire
Please do not call regarding this job
Please email the Ponte Vineyard Inn Application for Employment along with your current resume to jobs@pontewinery.com or fax to (951)252-1795. Please include Job Reference: #HBP0219
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Hotel Front Desk: (JH-2)
Part Time Position
Department: Hotel Lobby
Reports to: Guest Services Manager
Job Reference: #HFD0121
Job Description:
Greet the guests and make them feel welcome as you check them into their hotel room handling any special requests as needed. Check guests out upon departure and thank them for coming and invite them back again.
Essential Duties and Responsibilities:
- Understands and adheres to the Ponte values and service standards.
- Ensure the safety of guests and associates.
- Greet guests with a smile and respond quickly to requests in a friendly and courteous manner.
- Register guests and assign rooms upon guests arrival including handling of cash, credit and check transactions.
- Complete pre-registration and key packets for group arrivals.
- Pre-registering VIP and special attention guests.
- Answering telephones with a smile, taking reservations, and handling messages for guests.
- Processing account adjustments and check-out guests as they depart.
- Be familiar with hotel information necessary to enhance customer satisfaction including rate structures, specials and restrictions, types of rooms and suites available, and hotel services including costs and location.
- Develop and maintain working knowledge of the local area in order to provide guests with information about location, cost, and hours of operation of local services, facilities and points of interest.
- Resolve guest complaints and problems referring them to management as needed.
- Be familiar with hotel emergency procedures, and provide calm, reassuring assistance to guests and fellow associates in the event of an emergency.
- Monitor cleanliness and appearance of front desk and lobby area and report deficiencies to Front Desk Management.
- Communicate with Bell staff to ensure proper and timely delivery of guests' luggage.
- Perform any additional duties as requested by the Guest Services Manager.
- Understand and adhere to safety and environmental standards set by the hotel.
Knowledge, Skills and Abilities:
- Ability to treat all associates and guests in a respectful manner.
- Exhibits integrity (honesty and truthfulness).
- Has attention to detail.
- Is consistently striving to be better.
- Courteous and has the ability to smile spontaneously.
- Must have a minimum of one year experience in customer service position preferably hotel experience.
- Must have excellent communication skills.
- Must have exceptional grooming standards that are consistent with company guidelines.
- Must be outgoing and able to approach guests and initiate conversation.
- Must be able to work in a standing position for long periods of time.
- Must have basic computer knowledge, specifically in Microsoft Word, Excel and Outlook.
Benefits:
- Eligible to participate in 401(k) plan with company match in accordance with the plan.
Pay:
Drug Free Workplace - Drug testing will be required pre-hire
Please do not call regarding this job
Please email the Ponte Vineyard Inn Application for Employment along with your current resume to jobs@pontewinery.com or fax to (951)252-1795. Please include Job Reference: #HFD0121
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Front Desk Supervisor (Swing Shift)
Full Time Position
Department: Hotel Front Desk
Reports to: Guest Services Manager
Job Reference: #HNMOD305
Job Description:
Ensure that guests' expectations are exceeded by providing a quality, consistent, safe and friendly hotel experience in the evening. Assist in overseeing the staff and operations of the Front Desk and Reservations area providing professional service with guest arrivals and departures.
Essential Duties and Responsibilities:
- Understands and adheres to the Ponte values and service standards.
- Ensure the safety of guests and associates.
- Ensures that all front desk and reservations associates follow proper operating procedures and Ponte values and service standards.
- Ensure that all guests feel welcome and are given a responsive, friendly and courteous service at all times.
- Assist front office team in exceeding guest expectations by welcoming guests, obtaining identification and establishing credit, accurately completing all necessary paperwork and entering into the hotel system, and explaining package formats and group arrangements.
- Ensure that all staff members are kept informed of property activities and status changes.
- Develop and maintain comprehensive knowledge of local activities, points of interest, and other resources.
- Ensure property maintenance and control of property assets including guest room keys, vans, pagers, carts, etc.
- Ensure gracious and sincere customer service to all arriving hotel guests, including offering the assistance of a bell person; giving directions to rooms, restaurants, and other hotel facilities.
- Diplomatically and effectively handle all guest complaints, referring to the General Manager if necessary.
- Be completely familiar with hotel emergency procedures, and provide calm reassuring assistance to guests and fellow associates in the event of an emergency.
- Control cash and other receipts by adhering to proper cash handling and reconciliation procedures in accordance to company guidelines.
- Ensure all equipment is kept clean and kept in excellent working condition.
- Fill in where needed to ensure guest service standards and efficient operations.
- Understand and adhere to environmental standards set by the hotel.
Knowledge, Skills and Abilities:
- Ability to provide direction to associates and treat all associates and guests in a respectful manner.
- Exhibits integrity (honesty and truthfulness).
- Has attention to detail.
- Is consistently striving to be better.
- Courteous and has the ability to smile spontaneously.
- Bachelor's degree in Hotel or Business Management or equivalent experience preferred.
- Three plus years experience in hotel front desk management or customer service.
- Strong verbal and written communication skills.
- Ability to make quick and sound decisions.
- Computer skills with Microsoft Word and Excel.
- Has high energy and outgoing personality that enjoys interacting and initiating conversation with guests.
Benefits:
- Eligible for paid time off including vacation and sick days per associate employment handbook plus flexibility on non-paid vacation.
- Eligible to participate in 401(k) plan with company match in accordance with the plan.
- Eligible for medical insurance for associate as defined in associate employment manual.
Pay:
Drug Free Workplace - Drug testing will be required pre-hire
Please do not call regarding this job
Please email the Ponte Vineyard Inn Application for Employment along with your current resume to jobs@pontewinery.com or fax to (951)252-1795. Please include Job Reference: #HNMOD305
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Line Cook
Full Time Position
Department: Restaurant
Job Reference: #HLC0326
Job Description:
Ensures the quality, consistency and presentation of the restaurant's food exceeds the guests' expectations.
Essential Duties and Responsibilities:
- Understands the Ponte values and service standards and adheres to them.
- Ensure the safety of guests and associates.
- Prepare food to order with presentation, quality and consistency that exceeds the guests' expectations.
- Responsible for prepping station according to business volume keeping waste at a minimum and efficiency at the highest possible levels.
- Butcher meat, poultry and seafood according to specifications with attention to detail and keeping waste to a minimum.
- Prepare soups, sauces and creates specials that exceed the guests' expectations.
- Suggest and create new menu items that exceed the guests' expectations.
- Responsible for cleanliness of the entire kitchen, including small and large equipment.
- Check in deliveries ensuring food quality and accuracy of orders.
- Assist Executive Chef in the absence of the Sous Chef.
- Perform all additional duties as requested by Executive Chef and Sous Chef.
- Understand and adhere to environmental standards set by the winery.
Knowledge, Skills and Abilities:
- Ability to treat all associates in a respectful manner.
- Exhibits integrity (honesty and truthfulness).
- Has attention to detail.
- Is consistently striving to be better.
- Courteous and has the ability to smile spontaneously.
- 2-4 years of related experience.
- Demonstrates excellent knowledge of all stations on the line.
- Monitor food safety & sanitation, keeping within health codes.
- Ability to make quick and sound decisions
- Good knife handling skills.
- Knowledge of basic meat, poultry and fish butchering.
- Knowledge of basic braising, sautéing, broiling and frying techniques.
- Ability to work in a clean and professional manner while under pressure.
- Able to lift up to 50 lbs.
- Ability to read, write and speak English.
Benefits:
- Eligible for medical insurance for associate as defined in associate employment manual.
- Eligible for paid time off including vacation and sick days per associate employment handbook.
- Eligible to participate in 401(k) plan with company match in accordance with the plan.
Pay:
Drug Free Workplace - Drug testing will be required pre-hire
Please do not call regarding this job
Please email the Ponte Vineyard Inn Application for Employment along with your current resume to jobs@pontewinery.com or fax to (951)252-1795. Please include Job Reference: #HLC0326
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Restaurant Server - Morning Shift
Bouquet Restaurant
Job Reference: #HRS0302
Job Description:
Serve the guest food and beverages while providing friendly, attentive customer service that exceeds the guest expectations.
Essential Duties and Responsibilities:
- Understands and adheres to the Ponte values and service standards.
- Ensure the safety of guests and associates.
- Greet guests with a smile and respond quickly to requests in a friendly and courteous manner informing them of daily specials and answering questions regarding menu items.
- Deliver food and beverages ensuring timely, consistent and quality food.
- Pre bus tables between courses.
- Maintain a clean work area and perform side work at the end of the shift.
- Process guest payments in a timely and efficient manner ensuring accuracy of guest check.
- Be willing to assist fellow servers and bus persons as needed.
- Thank the guest for coming and invite them to return.
- Understand and adhere to environmental standards set by the winery.
Knowledge, Skills and Abilities:
- Ability to treat all associates and guests in a respectful manner.
- Exhibits integrity (honesty and truthfulness).
- Has attention to detail.
- Is consistently striving to be better.
- Courteous and has the ability to smile spontaneously.
- Must have basic knowledge of dining room service procedures.
- Must be able to lift and carry a tray weighing up to 40 lbs through a crowded patio or room.
- Must be able to work in a standing position for long periods of time.
Benefits:
- Eligible to purchase $4.00 associate lunch.
- Eligible to participate in 401(K) plan with company match in accordance with plan.
- Eligible to receive tips.
Pay:
Drug Free Workplace - Drug testing will be required pre-hire
Please do not call regarding this job
Please email the Ponte Vineyard Inn Application for Employment along with your current resume to jobs@pontewinery.com or fax to (951)252-1795. Please include Job Reference: #HRS0302
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Dishwasher
Full Time or Part Time
Job Reference: #HDS0326
Job Description:
Ensures the cleanliness of tableware, pots, pans and cookware equipment to ensure guests' expectations are exceeded.
Essential Duties and Responsibilities:
- Understands the Ponte values and service standards and adheres to them.
- Ensure the safety of guests and associates by keeping dish room clean and organized.
- Load, run, and unload dish machine while monitoring temperature to ensure sanitation according to health codes. Report any machine problems to Executive Chef or Sous Chef immediately.
- Wash and store all tableware and kitchenware and ensure that adequate levels are maintained for dining room, banquets, and kitchen. Handle carefully to ensure minimum breakage.
- Dispose of trash at appropriate times.
- Maintain adequate levels of dish detergents and cleaning supplies notifying Chef of any shortages.
- Clean food preparation and production areas as needed to ensure appropriate cleanliness of kitchen facility.
- Understand and adhere to environmental standards set by the inn.
Knowledge, Skills and Abilities:
- Ability to treat all associates in a respectful manner.
- Exhibits integrity (honesty and truthfulness).
- Has attention to detail.
- Is consistently striving to be better.
- Courteous and has the ability to smile spontaneously.
- Must be able to work in hot, wet, humid and loud environment while in standing position for long periods of time.
- Must have the ability to lift 60 lbs at a time up to 30 times per shift.
- 0-2 years experience.
Benefits:
- Eligible for medical insurance for associate as defined in associate employment manual.
- Eligible for paid time off including vacation and sick days per associate employment handbook.
- Eligible to participate in 401(k) plan with company match in accordance with the plan.
Base Pay:
Drug Free Workplace - Drug testing will be required pre-hire
Please do not call regarding this job
Please email the Ponte Vineyard Inn Application for Employment along with your current resume to jobs@pontewinery.com or fax to (951)252-1795. Please include Job Reference: #HDS0326
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Night Auditor
Job Reference: #HNA0128
Job Description:
Responsible for reconciling hotel accounts to ensure that all financial transactions are accounted for accurately and timely. Reports financial information to hotel management and Controller.
Essential Duties and Responsibilities:
- Understand, enforce and teach the Ponte values, service standards
- Ensure the safety of guests and associates.
- Post into QuickBooks the daily accounts including credit card transactions after running appropriate reports to verify accuracy of data.
- Research and resolve any un-posted tickets or reservation transactions from the day shift.
- Audit the shift closing from the front desk personnel to ensure accuracy of transactions and reporting.
- Follow all procedures to properly handle all cash transactions.
- Prepare guest ledger reports as requested by management.
- Prepare daily flash reports as requested by management.
- Understand and respond to guest requests in a timely and professional manner.
- Be familiar with hotel information necessary to enhance customer satisfaction including rate structures, specials and restrictions, types of rooms and suites available, and hotel services including costs and location.
- Develop and maintain working knowledge of the local area in order to provide guests with information about location, cost, and hours of operation of local services, facilities and points of interest.
- Greet guests with a smile and respond quickly to requests in a friendly and courteous manner.
- Register guests and assign rooms upon guests arrival including handling of cash, credit and check transactions after regular hours.
- Resolve guest complaints and problems referring them to management as needed.
- Be familiar with hotel emergency procedures, and provide calm, reassuring assistance to guests and fellow associates in the event of an emergency.
- Answering telephones with a smile, taking reservations, and handling messages for guests during night hours.
- Perform any other duties as requested by hotel management or the Controller.
- Understand and adhere to safety and environmental standards set by the hotel.
Knowledge, Skills and Abilities:
- Previous Accounting or Night Auditor experience preferred.
- Proficient in Excel and knowledge in QuickBooks.
- Ability to treat all associates and guests in a respectful manner.
- Exhibits integrity (honesty and truthfulness).
- Has attention to detail.
- Ability to work in a fast pace environment.
- Is consistently striving to be better.
- Ability to establish priorities, work independently, and proceed with objectives without supervision.
- Must be able to work 11:00 pm to 7:30 am.
- Courteous and has the ability to smile spontaneously.
Benefits:
- Eligible for paid time off including vacation and sick days per associate employment handbook.
- Eligible to participate in the 401(k) plan with company match in accordance with the plan.
- Eligible for medical insurance for associate as defined in associate employment manual.
Pay:
Drug Free Workplace - Drug testing will be required pre-hire
Please do not call regarding this job
Please email the Ponte Vineyard Inn Application for Employment along with your current resume to jobs@pontewinery.com or fax to (951)252-1795. Please include Job Reference: #HNA0128
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Restaurant and Bar Manager
Full Time Position
Job Reference: #HRM510
Job Description:
Ensures that the quality, consistency, and presentation of the food and service at the restaurant exceeds the guests' expectation in the absence of the Food & Beverage Manager.
Essential Duties and Responsibilities:
- Understands the Ponte values and service standards and adheres to them.
- Ensure the safety of guests and associates.
- Trains, develops, and supervises all front of the house restaurant and bar associates in proper operating procedures and Ponte values and service standards.
- Ensure that all guests feel welcome and are given a responsive, friendly and courteous service at all times.
- Ensure that all food products are consistently prepared and served according to the Executive Chef's recipes, and the winery's standards.
- Assist in achieving objectives in sales, service, quality, and cleanliness as set by the Food & Beverage Manager, as well as environmental standards set by the winery.
- Understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, associates and guests.
- Control cash and other receipts by adhering to proper cash handling and reconciliation procedures in accordance to the company guidelines.
- Ensure all equipment is kept clean and kept in excellent working condition.
- Fill in where needed to ensure guest service standards and efficient operations.
- Ensure that all side work responsibilities are completed by associates through personal inspection.
- Maintain a positive work environment through teamwork and consistent positive motivation.
- Know and understand the closing procedures to be followed by the closing manager.
Knowledge, Skills and Abilities:
- Ability to provide direction to associates in a respectful manner.
- Exhibits integrity (honesty and truthfulness).
- Has attention to detail.
- Is consistently striving to be better.
- Courteous and has the ability to smile spontaneously.
- Monitor food safety & sanitation, keeping within health codes.
- Ability to make quick and sound decisions.
- Computer skills with Microsoft Word and Excel.
- Expert food knowledge, and food paring with wine.
- Superior guest interfacing skills as it relates to daily operations.
- Knowledge of Opentable and Micros software a plus.
Benefits:
- Eligible for paid time off including vacation and sick days per associate employment handbook.
- Eligible to participate in the 401(k) plan with company match in accordance with the plan.
- Eligible for medical insurance for associate as defined in associate employment manual.
- Eligible to purchase $4.00 associate lunch.
Base Pay:
Drug Free Workplace - Drug testing will be required pre-hire
Please do not call regarding this job
Please email the Ponte Vineyard Inn Application for Employment along with your current resume to jobs@pontewinery.com or fax to (951)252-1795. Please include Job Reference: #HRM510
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PBX/Reservations Operator
Part Time Position
Job Reference: #PBX0509
Job Description:
Answer the hotel main phone line with a smile every time. Transfer incoming calls to the appropriate guest or department as well as complete room reservations and other guest requests providing customer service that exceeds the guests' expectations.
Essential Duties and Responsibilities:
- Understands and adheres to the Ponte values and service standards.
- Ensure the safety of guests and associates.
- Greet guests with a smile and respond quickly to requests in a friendly and courteous manner.
- Respond to all guest needs and requests in a timely and professional manner.
- Assist guests to make out-going calls as needed.
- Help guests with wake-up calls and follow up with unanswered wake-up calls.
- Forward messages to guests and associates as needed.
- Answering telephones with a smile, taking reservations, and handling messages for guests.
- Be familiar with hotel information necessary to enhance customer satisfaction including rate structures, specials and restrictions, types of rooms and suites available, and hotel services including costs and location.
- Develop and maintain working knowledge of the local area in order to provide guests with information about location, cost, and hours of operation of local services, facilities and points of interest.
- Follow through in resolving guest problems and/or requests courteously and accurately.
- Maintain the fax machine, sort and receive guest faxes and process appropriate charges to ensure revenues are collected and guests are satisfied.
- Courteously answer inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Resolve guest complaints and problems referring them to management as needed.
- Be familiar with hotel emergency procedures, and provide calm, reassuring assistance to guests and fellow associates in the event of an emergency.
- Monitor cleanliness and appearance of front desk and lobby area and report deficiencies to Front Desk Management.
- Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations.
- Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.
- Perform any additional duties as asked by the Front Office Manager.
- Understand and adhere to safety and environmental standards set by the hotel.
Knowledge, Skills and Abilities:
- Ability to treat all associates and guests in a respectful manner.
- Exhibits integrity (honesty and truthfulness).
- Has attention to detail.
- Is consistently striving to be better.
- Courteous and has the ability to smile spontaneously.
- Must have prior telephone experience on multi-line phone systems.
- Is effective in prioritizing work; consistently manages time and processes to create maximum efficiency with minimum disruption or redundancy. Is time sensitive, understands how work and processes fit in with other departmental or business priorities and objectives. Is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results.
- Must have excellent communication skills and phone etiquette.
- Must have exceptional grooming standards that are consistent with company guidelines.
- Must be outgoing and able to approach guests and initiate conversation.
- Energetic and takes initiative. Is pro-active and persistent in pursuing and completing tasks. Strives to exceed expectations and goals
- Must have basic computer knowledge, specifically in Microsoft Word, Excel and Outlook.
Benefits:
- Eligible to participate in 401(k) plan with company match in accordance with the plan.
- Eligible for tips.
Total Base Pay (Part Time):
Drug Free Workplace - Drug testing will be required pre-hire
Please do not call regarding this job
Please email the Ponte Vineyard Inn Application for Employment along with your current resume to jobs@pontewinery.com or fax to (951)252-1795. Please include Job Reference: #PBX0509
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